I booked for a party of 4 to go to Hua Hin March. Unfortunately a few weeks after my booking, I was dragonised with cancer so cold not make it. I spoke to Pear ( a gem) and explained to her. Within 30 minutes the money was credited to my account to use for my next trip which is what I wanted. The rest of the group had their flight delayed because of the tension between India and Pakistan, again told Pear of the situation and in no time an alternative date was made available. The group finally made it and had no problems at all for the rest of the rounds. First time we have used Golfsavers but will not be the last.